Frequently Asked Questions About Organizing

Client Interview with Robin Bastian, professional organizer and owner of Neat Nest Organizing serving Rochester NY and the Finger Lakes region.

What does “being organized” really mean?

A good way to get at the heart of that definition is to start with what it is not.  Being organized is not about having “a place for everything and having everything in its place.”  It’s not about creating a flawless appearance in your space.  It’s not about perfection.  Find out what being organized IS here.


You mentioned that helping a friend got you started on this path.  What other life experiences contribute to your abilities as a professional organizer?

For twelve years, I was an elementary school teacher.  Success in that career required and depended on a hight level of organization and management of time, classroom materials and furniture, and students and parents too!  As an educator, I have the ability to break down large tasks into smaller, manageable ones that students can more easily accomplish and thereby attain success.  I believe that ability translates especially well to working with clients in organizing their space.  In addition, I traded my wonderful teaching profession for the amazing privilege of being a stay-at-home mom.  My time at home during these last eight years has both challenged and honed my organizational skills even further.  I learned how to manage time, space and resources around the needs of a young and growing family.


I am really embarrassed by my space.  Do I need to clean and straighten up before you come?

Absolutely not!  In fact, please don’t.  In order to formulate a plan to improve your space, its important for me to see what your space currently looks like and how it is currently functioning.  The organizing process is meant to bring you relief and not extra burden.  Also, please be assured that there is no judgement or condemnation on my part.  I keep our sessions confidential as well.


Will I need to go out and spend a lot of money on new storage solutions?

Not necessarily.  It often depends on what you already have on hand and what your goals are for your space.  As much as possible, I work to incorporate and re-purpose items such as containers and shelving that my clients already own when we organize a space.  I am also sensitive to each client’s budget and work hard to create organizing solutions that fit within those parameters.


How long will it take to organize my space?

That varies by client and depends on the organizing goals you have for your space.  Use the packages and services page to get an idea for what is possible within a certain amount of time.  It also depends on whether you are willing and/or able to complete some tasks on your own.  Doing “homework” is a great way to get more done in a shortened amount of time and reduce costs as well.  At the end of your organizing session, you decide whether your goals for your space have been met and whether you’d like to schedule another session.


Will I be able to maintain my space on my own after we finish?

Yes, I believe you will.  My previous clients have reported success in maintaining the spaces we’ve organized.  This is because we’ve worked side-by-side to create a space and system that addresses their individual needs and organizing goals, makes sense for them and is easy to follow through on.  It is because of their mindset with regard to “stuff” has been changed as a result of our work together.  After we’re done, my clients tend to accumulate less and keep only that which they truly use, love and need.  Once they get a taste of the freedom and relief that comes from living a simplified, organized space, it is easier and motivating for them to maintain it.


Do you take credit cards or have a payment plan?

At this time, I take cash or checks.  Payment for services is due at the end of each session.  If there are special circumstances, I may be willing to work out a payment plan.


May I contact some of your former clients to see what it is like to work with you?

Yes you may!  I have names and numbers available upon request.  In the meantime, please read through the testimonial page.


This sounds like something I would like to do.  What happens next to start the process?

The next step is to call me at 585-967-NEST (6378) or email me at


I still have a few questions before getting started.  May I call you for further information?

I am happy to answer any further questions you may have!  Send me an email at or call 585-967-NEST (6378).  In the meantime, please review the packages and services, testimonial and photo pages as well.